Shipping policy
Shipping Policy
Empire Gallery offers free shipping on all canvas orders.
Each canvas is printed on demand, securely packaged, and shipped with tracking whenever available.
Shipping Destinations
We ship worldwide.
Estimated Shipping Times
Estimated shipping times after fulfillment:
United States: 2–5 business days
Canada: 2–5 business days
United Kingdom: 2–3 business days
Germany: 2–5 business days
Spain: 2–3 business days
Australia: 3–6 business days
International: 10–30 business days
These are estimated shipping times and do not include production time. Shipping times may vary due to carrier delays, customs processing, holidays, weather, or other circumstances outside our control.
Processing and Production
All canvas prints are made on demand. Production time may vary depending on order volume and product availability.
Once your order has shipped, you will receive tracking information by email when available.
Free Shipping
Free shipping is included on all canvas orders. There are no additional shipping charges at checkout unless otherwise stated.
Customs, Duties, and Import Taxes
International orders may be subject to customs fees, duties, import taxes, or other charges depending on the destination country. These charges are the customer’s responsibility and are not included in the product price unless otherwise stated at checkout.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an order is returned, delayed, lost, or delivered to the wrong address because of an incorrect address entered by the customer, Empire Gallery may not be responsible for replacing or refunding the order.
If you notice an address mistake, contact us immediately at theviewingpov@gmail.com. We will try to update the address if the order has not entered production or shipping.
Damaged Packages
If your order arrives damaged, contact us at theviewingpov@gmail.com within 30 days of delivery with your order number and clear photos of the damage.